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Trainer Tip: Our inner critic judges ourselves and other people; and it is the most likely to get scared when we begin to make a change. It holds wisdom for us if we are willing to listen. When we acknowledge our inner critic and empathize with its need, we gain insights into ourselves and we clear the way for resolution.

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Trainer Tip: We often find ourselves slipping into old behaviors that we would rather change. This is because we don’t have a new plan for responding to the same old situations. In that case, notice whether you are slipping into old behaviors today. Connect to your unmet needs and then identify a new strategy for the situation.

Trainer Tip: Sometimes we need to empathize with a person before he can hear our anger. Consider that all anger is an expression of an unmet need. If we focus on the need, rather than the actions, we are more likely to connect compassionately with other people. Be aware of opportunities to empathize with someone’s anger today.

Trainer tip: Do you have behavioral patterns that block intimacy? When we are feeling our most vulnerable, we often want intimacy but also tend to keep it at bay. Acknowledge your need for intimacy, and find people you can trust to love you as you are.

Trainer Tip: In Nonviolent Communication, we see expressing honesty as a gift of our authenticity, and a chance for others to support us in getting our needs met -- this can flourish and deepen our relationships. We can notice and act on opportunities to be honest with the components of OFNR (Observations, Feelings, Needs, and Requests).

Building your body and mind awareness can help you better regulate/calm your emotions.  Regular self-empathy will help you better regulate your emotions as well as increase your body and mind awareness.  If you are not aware of amygdala activation (fight/flight/freeze response), you will react instead of responding with choice. Use this eight-step process to develop your self-empathy/regulation skills.

Trainer Tip: People tend to look, act, and sound softer when they have been more fully heard. If you're unsure whether someone has been heard and you want to be cautious, you may ask them, “Is there anything else you’d like me to hear?”. If you try to reason with or educate them before they're heard, they'll likely respond negatively. After they're heard, you may notice a willingness on their part to listen and proceed.

Listen to this 4-session telecourse recording with CNVC Certified Trainer, Hema Pokharna, PhD and her sister, Manda Pokharna, MD, and you will learn simple steps for transforming conflicts and mobilizing peace at home, at work and in the world.

Trainer Tip: Sometimes the expression of our needs can sound like demands or criticism. This can make it harder for people to want to contribute to us. Today, pay attention to how you express your needs. Find ways to release the emotional charge.