The NVC Academy is an online company whose goals are to support as many people as possible, across the world, to learn and deepen their NVC consciousness.  We go to great efforts to keep the cost of our courses and products as low as possible while providing a broad range of choices in consideration of our worldwide constituency.

Some of our considerations in pricing are:

• The value of the U.S. dollar against foreign currency
• The maximum number of people a trainer wants to include in their course
• Number of hours in a course
• Any additional components/programs offered in a course 
  

Ultimately, we are considering the needs of:

• Course Registrants for choice, trust, value, consistency
• Trainers for sustainability, respect and joy in working with us
• NVC Academy Team Members for sustainability, ease and joy in their work
• NVC Academy for long term sustainability and viability 
  

Because our customers enjoy varying budgets, life styles, learning preferences and time zones we try to provide a breadth of products and programs that offer choice and stimulation. 

We recognize that even though we so value contributing to individuals and we endeavor to consider everyone’s needs, occasionally someone will feel disappointed about the cost of an offering. 

This is our dilemma.  On the one hand, we truly want to consider the needs of each individual, fully valuing connection and contribution.  On the other hand, the volume of requests we receive from people across the globe can be daunting.  While we value connection and contribution, we also value choice and long term sustainability.  And, much of the reason we can price our programs/courses as low as they are is because our registration process is automated.   

With each request for a change of any kind, we go from an automated to a manual system, thus increasing our internal financial and time expenses. 

For instance, we regularly receive requests for discounts, scholarships or a different payment plan because a person: 

• Won’t be able to attend all sessions
• Wants to listen to the recordings only but doesn’t want to wait to see if the course becomes a less expensive MP3
• Lives in a part of the world where the value of their currency is low against the U.S. dollar
• Is worried about their own financial situation and wants the course/product but doesn’t feel confident their budget will accommodate their desire
• Is joining a course after its initial start date
• Wants us to consider any other number of specific requests too numerous to provide in detail 
  

For some time we wondered why it was that we began to feel overwhelmed with the requests we were receiving.   Recently, it became clearer that it is the sheer number of requests we receive and the fact that we already price courses at the lowest rate we think we can offer them and support our own and the trainers' sustainability.   

So, it continues to be a dilemma for us - how to live in our NVC consciousness, support the worldwide community of NVC enthusiasts, and maintain our long term (and immediate) sustainability so we can continue to support our beloved community (and all the individuals within it) for years to come. 
 
I hope that in reading this you have a greater understanding of the many needs we grapple with on a daily basis, and what drives our decisions.  We are equally hopeful that you will find choice among the many offered courses, products and prices that will support your learning, joy and fun.  Our request of you is to fully consider the needs we have outlined here before asking us to make exceptions. 

With respect, 

Mary Mackenzie and Mark Schultz
NVC Academy Co-founders